Wiping down all hard surfaces (Includes kitchen surfaces as well as bathroom sinks, stair railings, and tables, as well other common surfaces)
Cleaning of bathroom (Includes complete tub, shower, sink, and toilet)
General cleaning of seating areas (Includes vacuuming of pet hair and other debris)
Minor trash removal to dumpster.
Minor tidying up of residence (Includes picking up of objects such as toys, clothes, and other minor objects in order to do a more defined clean of general areas)
Tidying up bed area (Includes wiping and dusting night stands and shelving. Making of bed is done on request only)
Don'ts:
Detailed cleaning such as baseboards, light switches, door handles, or detailed dusting
Organization
Any add-ons
What is included in a Deep Clean? Dos:
Everything listed under the “Dos” of a Basic Clean
Extra time included to focus on other areas if needed
Detailed cleaning light switches, and detailed dusting
Light organization in all rooms (For detailed organization, select add-on)
Don'ts:
Add-ons, such as detailed organization or cleaning of fridges
Do you use only 100% eco friendly products?
The majority of our products have been choosen with the thought of our enviornment and as well as families and pets in mind, as such most are eco friendly, although we may use more harsher chemicals only when we feel is needed such as in situations of large amounts of rust or calcium build to which we may use CRL. If any concerns do not hesitate to reach out and we will work towards a solutions to meet your wants and needs.
Will the same cleaner come every time?
Upon request, we can certainly work to make this happen. Although, in understanding how life can be unpredictable at times, we may have to send a different cleaner at times.
What should I include in the contact form? While it is not required to include, some of the below information may help speed up the process
Square footage of property or properties you would like serviced
Specific services you would like to be included or left out
Listing of property addresses
Other information that you feel would be worth mentioning to us
What are some things you will not clean?
Some things we absolutely will not touch are:
Properties heavily infested with bed bugs
Animal and human waste or other biohazards deemed a risk for our cleaners
properties heavily infested with cockroaches or other infestations that may pose a risk to our cleaners
locations heavily infested with mold
While we wish for absolute client satisfaction, we must provide a safe working environment for our cleaners.
Are your cleaners background-checked, and can they be trusted?
Yes, you can! We conduct a federal and statewide background check on all our cleaners to help ensure everyone’s safety. The best clean requires the best cleaners.
How will billing be set up
Generally all invoices will be sent out towards the beginning or end of the months for commercial For Residential we are more flexible and will work with you to determine a means of payment that works best. We will provide additional answers during out initial meeting.
What happens if I am unable to pay for service after completion?
While our absolute goal is to provide great service and will work towards solutions if a disagreement arises, if payment is not received after service is rendered then we will unfortunately send accounts to collections. If ever dissatisfied with a service completed then we ask that you reach out so we can do our absolute best to make things right within reason.
What if I’m not happy with my clean?
If you are ever not happy with a scheduled cleaning, we would like for you to reach out ASAP and we will work as towards an immidiate solution
Do you use toxic cleaners?
We love our environment and will do our best only to use the most non-toxic cleaners when able. In understanding such, some situations require a harsher chemical to clean, such as calcium build up. We will limit those harsher chemicals only for harsh situations that will require it.
If you have any questions or concerns feel free to reach out! We would love to answer.
What if something breaks?
We understand that while accidents do not happen often, it is a possibility. Please contact us immediately to work with our insurance in order to get the object of value replaced.
Cancellations and Refunds
If cancelled before 48 hours of your booking time, then the full amount will be refunded to the payment information on-file.
If cancelled within 48 hours of your booking time, the amount will be credited toward your account to use whenever you would like.
If cancelled within 24 hours of your booking time, it is a non-refundable charge.
What are your hours of operation? Our hours of operation will mostly be tailored to the each clients plan Our office hours are:
Monday-Friday: 8 a.m. - 6 p.m. (*We will be able to actively communicate with customers during our office hours listed above.*)Do You Work Holidays?
We do not, we believe this is a time that is better spent with loved ones and others. This will include all major known U.S. holidays. These days will not be available for selection while setting up a Scheduled Cleaning.
Do You Clean Outside of the Property??
We do not due to insurance reasons and the coverage of our cleaners.
Are you Bonded and Insured?
Yes! We are insured with a $1,000,000 general liability policy and Bonded through Harborway. If you have any additional questions or concerns, feel free to contact us.
What are the discounts you offer?
We offer discounts for referrals and special promotions throughout the year! Stay updated on the latest deals by following us on our website and social media.
Still Have Questions?
Feel free to reach out. We’d be happy to answer any further questions you may have.
